Privacy Policy

Last updated: June 14, 2026

1. Introduction

Hotels Vendors ("we", "us", "our") operates the hotelsvendors.com platform. We are a technology orchestration layer for the Egyptian hospitality industry. We do not hold customer funds, process payments directly, or act as a financial intermediary.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, in compliance with Egyptian Data Protection Law No. 151 of 2020 (PDPE).

2. Information We Collect

2.1 Information You Provide

  • Account registration data: name, email, phone, company name, role
  • Supplier onboarding data: tax ID, commercial registration, bank account details
  • Hotel profile data: property details, delivery addresses
  • Transaction data: orders, invoices, payment references
  • Communications: messages sent through the platform

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, time spent
  • Device data: browser type, operating system, IP address
  • Cookies and similar tracking technologies as described in our Cookie Policy

3. How We Use Your Information

  • To provide, operate, and maintain our platform
  • To process and fulfill orders, invoices, and procurement workflows
  • To comply with Egyptian Tax Authority (ETA) e-invoicing requirements
  • To facilitate payments through our licensed third-party partners (Paymob, Oliv Finance)
  • To communicate with you about your account and platform updates
  • To detect, prevent, and address fraud, security, or technical issues
  • To comply with legal obligations under Egyptian law

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

  • Licensed payment partners: Paymob, Oliv Finance, and factoring companies — only as necessary to process transactions
  • Egyptian Tax Authority (ETA): As required by Law 67/2018 for e-invoicing compliance
  • Service providers: Hosting, monitoring, and analytics providers who are contractually bound to protect your data
  • Legal authorities: When required by Egyptian law or regulatory request from FRA, CBE, or other competent authorities

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption at rest and in transit, access controls, regular security audits, and employee training on data protection.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations (including ETA record-keeping requirements), resolve disputes, and enforce our agreements.

7. Your Rights

Under Egyptian Data Protection Law 151/2020, you have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent at any time
  • Lodge a complaint with the Data Protection Authority

8. Data Localization

Your data is stored on servers located within the Arab Republic of Egypt, in compliance with Egyptian data localization requirements.

9. Contact

For questions about this Privacy Policy or to exercise your data protection rights, contact our Data Protection Officer at:

Email: privacy@hotelsvendors.com
Address: Cairo, Egypt